TrueAccord: Who They Are and How to Respond

Who TrueAccord is — the verifiable facts

• Legal name: TrueAccord Corp
• What they are: A third-party collection agency — in most placements the original creditor still owns the account.
• What they collect: Charged-off credit card accounts, wireless and telecom balances, and consumer loans — placed by original creditors and by debt buyers that hire TrueAccord to work accounts they purchased.
• Headquarters: Lenexa, Kansas (founded in San Francisco in 2013; incorporated in Delaware)
• Mailing address for written disputes: 16011 College Blvd, Suite 130, Lenexa, KS 66219

Company details and addresses are as reflected in public records as of June 2026 and can change; when you mail anything, mirror the address printed on the notice you actually received — that address controls for your account.

TrueAccord is a digital-first collector founded in 2013 around email and text outreach driven by machine learning, rather than phone-heavy collection. Its own FAQ is explicit that it does not purchase debts and does not own your debt — it collects on behalf of whoever placed the account, which may be the original creditor or a debt buyer. Its stated policy is to honor disputes received through any channel and pause collection until validation is provided.

As a third-party agency, TrueAccord is typically collecting on behalf of the creditor named in the letter — the creditor usually still owns the account. That matters two ways: the account can be pulled back or moved to another agency at any time, and any negotiated resolution should be confirmed in writing as binding on the creditor, not just the agency. A validation demand forces the file to be documented and identifies the current owner on the record.

Your rights in the first 30 days

Federal law front-loads your leverage. Under 15 U.S.C. § 1692g, if you dispute the debt in writing within 30 days of receiving the validation notice, TrueAccord must cease collection until verification is mailed to you. Under 12 C.F.R. § 1006.26 (Regulation F), no collector may sue or even threaten to sue on a time-barred debt — a strict-liability rule. And under 15 U.S.C. § 1692e, misrepresenting the legal status or amount of a debt is itself a federal violation. None of these rights depends on whether you owe the money.

How to respond — the right first move

One certified letter does all the work: it disputes the debt in writing (preserving the § 1692g pause), demands the itemized history, the signed agreement, and proof of authority to collect, and states plainly that nothing in it acknowledges the debt or waives any defense. Send it certified mail, return receipt requested, keep the green card, and say nothing of substance on the phone until the response arrives. The preview below shows how it opens.

Check the dates before anything else

Digital-first doesn't change the law: the FDCPA and Regulation F apply to collection emails and texts exactly as they do to calls — including the validation-notice requirements and the time-barred-debt rules. Keep every email and screenshot; with an email-native collector your inbox is the evidence file, and the certified-mail validation letter is still what anchors the record.

Every state caps how long a collector has to sue — and in most states a payment or signed acknowledgment can restart that clock. Before any payment on an older account, run the dates against your state’s rules: see our debt statute of limitations by state guide.

If they sue

Respond — always. Most collection suits end in default judgments because the consumer never answers, and a default converts a contestable claim into a garnishable one. Answering puts ownership documentation, itemization, and any limitations defense squarely in play, and your dated validation letter becomes Exhibit A: proof you demanded the paperwork before they filed. For the validation mechanics in depth, see our debt validation letter guide and the assignment-documentation playbook.

Run your deadline, see the letter