Paragon Revenue Group: Who They Are and How to Respond

Who Paragon Revenue Group is — the verifiable facts

• Legal name: Paragon Revenue Group, a division of Jon Barry & Associates, Inc.
• What they are: A third-party collection agency — in most placements the original creditor still owns the account.
• What they collect: Medical and healthcare balances almost exclusively — unpaid patient bills collected on behalf of hospitals and medical groups.
• Headquarters: Concord, North Carolina (216 Le Phillip Ct., Concord, NC 28025)
• Mailing address for written disputes: 216 Le Phillip Ct., Concord, NC 28025

Company details and addresses are as reflected in public records as of June 2026 and can change; when you mail anything, mirror the address printed on the notice you actually received — that address controls for your account.

Paragon Revenue Group, a division of Jon Barry & Associates, Inc., founded in 1986 and based in Concord, North Carolina, is a third-party collection agency focused on healthcare. It recovers unpaid patient balances for hospital systems and medical groups, is licensed in more than thirty states, and is not a debt buyer.

As a third-party agency, Paragon Revenue Group is typically collecting on behalf of the creditor named in the letter — the creditor usually still owns the account. That matters two ways: the account can be pulled back or moved to another agency at any time, and any negotiated resolution should be confirmed in writing as binding on the creditor, not just the agency. A validation demand forces the file to be documented and identifies the current owner on the record.

The public record worth knowing

Paragon is not BBB-accredited and carries well over a hundred BBB complaints across three years, and it has been named in individual federal FDCPA lawsuits (no major class action or FTC action appears in public records). Recurring allegations include calling before any written notice, failing to validate on request, contacting people at work, and pursuing bills a consumer's insurer had already paid — in one BBB complaint, a representative reportedly demanded card payment by phone as a “final notice” before any written validation arrived. These are consumer complaints and allegations, not findings of wrongdoing. None of this means any particular account — including yours — is invalid; it means the documentation standards federal law lets you invoke exist for a reason, and using them is ordinary, not adversarial.

Your rights in the first 30 days

Federal law front-loads your leverage. Under 15 U.S.C. § 1692g, if you dispute the debt in writing within 30 days of receiving the validation notice, Paragon Revenue Group must cease collection until verification is mailed to you. Under 12 C.F.R. § 1006.26 (Regulation F), no collector may sue or even threaten to sue on a time-barred debt — a strict-liability rule. And under 15 U.S.C. § 1692e, misrepresenting the legal status or amount of a debt is itself a federal violation. None of these rights depends on whether you owe the money.

How to respond — the right first move

One certified letter does all the work: it disputes the debt in writing (preserving the § 1692g pause), demands the itemized history, the signed agreement, and proof of authority to collect, and states plainly that nothing in it acknowledges the debt or waives any defense. Send it certified mail, return receipt requested, keep the green card, and say nothing of substance on the phone until the response arrives. The preview below shows how it opens.

Check the dates before anything else

Two things matter most with a medical collector like Paragon. First, never hand a card number to an inbound caller — a legitimate collector must send written notice, so demand the debt in writing before discussing payment. Second, a medical balance is only as good as the billing behind it: insist on the original provider's name, the date of service, an itemized statement, and how the balance squares with your insurer's Explanation of Benefits (EOB), since being pursued for an already-paid or insurance-covered bill is a recurring complaint. Put the validation demand in writing under § 1692g and keep copies.

Every state caps how long a collector has to sue — and in most states a payment or signed acknowledgment can restart that clock. Before any payment on an older account, run the dates against your state’s rules: see our debt statute of limitations by state guide.

If they sue

Respond — always. Most collection suits end in default judgments because the consumer never answers, and a default converts a contestable claim into a garnishable one. Answering puts ownership documentation, itemization, and any limitations defense squarely in play, and your dated validation letter becomes Exhibit A: proof you demanded the paperwork before they filed. For the validation mechanics in depth, see our debt validation letter guide and the assignment-documentation playbook.

Run your deadline, see the letter